5 B’s Embroidery
1000 5B’s Dr.
P.O. Box 520
Zanesville, OH 43701
Phone: (740) 454-8453
Fax: (740) 455-6794
Email: Click Here
700148
Frequently Asked Questions
DIGITIZING PROCEDURES
Standard digitizing is 3 business days. We have a noon cut off time to receive artwork, therefore if it is received after 12 noon it is technically 4 business days. The 12-noon cut off applies to rush digitizing orders as well. We normally scan and e-mail swatches, but if you would prefer one be shipped to you, please let us know. If you send us a digitized file we will still sew one out for your approval. If we receive a file before 12 noon you will see a sew out the next day. If it is received after 12 noon you will see a sew out in 2 days.
SAMPLES
We will sew out samples on your garment if requested. This will take 3 business days AFTER your goods arrive.
Personalization
5B's offers personalization. This will add to your Standard Production time. Quantities of 100 pieces or less, the additional production time will be 5 working days. Orders over 100 pieces please call for a current production schedule time. There is no RUSH service available on personalization.
Click here for Personalization Form.
PRODUCTION SCHEDULE
We are currently running 4 business days for production of orders under 500 pcs. Your production time starts when we have APPROVAL of the design and ALL goods are here. The day your goods or approval arrives does not count as a production date.
JOB APPROVAL FORMS
Approval forms are sent for every order and we ask that you review all of the information, sign and return to us before 4 p.m. on the day they are sent. The forms must be reviewed and returned before your order will be sent to production. Any delay in signing and returning will result in a delay in producing your order.
RUSH ORDERS
We offer rush services to accommodate our customer’s needs. We do have cut off times for rush orders in order to meet everyone’s needs. Same day rush service is only available by contacting your rep BY NOON the day BEFORE the order needs to ship. 1-day rush service deadline is 12 noon. 2-day rush service deadline is 2 p.m.. Rush services may not always be available so please check on availability.
Sometimes unexpected production problems may occur that will cause a delay. Orders are sometimes placed in HOLD because a problem is found when we are ready to embroider and we await your direction. If you have an event or a MUST date, please be sure to indicate this on your order. This does not happen often, but is a possibility.